Frequently Asked Questions

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Ordering

When will my order arrive?

Your items will be made to order at our manufacturing facility in Portland, Oregon. Your order will be ready to ship, or deliver to a store for pickup, within 5 days. Shipping time varies depending where you’re located, but it’s generally best to expect it in about 10 business days.

If you’ve opted for ship-to-store, you’ll get an email notification as soon as it reaches the store.

If you’re looking for something faster and are local to the Pacific Northwest, visit one of our shops!  Our trained designers will be delighted to help you out with rush projects.

Images

What Image file types are acceptable and what photo size is required?
Images should be in JPEG format, 700kb-2mb in size. We always recommend you use the original image from a digital camera. For more information on file preparation, please download this spec sheet.

Security

We use a secure server using SSL protocol to transmit all of your private information. We do NOT share your personal information. Frameable uses the well regarded and trusted Authorize.net to handle your transactions. Your financial information is kept safe and encrypted by Authorize.net. We do not store that information.

What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, Amex, and Discover.

What is your return policy?
Because our products are completely custom, we do not accept returns or offer credits or exchanges on custom items.

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